Thursday, July 03, 2008

IKEA's bait and switch (They rip you off)


I ordered a bunch of stuff on the IKEA website for the house and then charged it to my account. I got a confirmation number, my credit card went through and all was well. I got a quote for my delivery and an estimated delivery time period and everything was peachy.

And then a few days went by and I didn't hear anything from them.

I called the customer service and I was told that the order had been canceled. I was a bit annoyed by this but if I could put the order back in there was nothing lost except a few days of my precious time.

Then the customer service representative told me that all of the prices of my products have gone up and that my total was 200 dollars more. $200 more?!!?? That was when I lost my cool.

Their shitty justification for this was that my credit card, which I have been using all this week and last week and the last 5 FUCKING years without any problems was "declined". But they obviously couldn't tell me why. I called my credit card company and they told me that there were no problems and the cancelation took place on the IKEA end. The customer service gave me the run around, trying to say that my address on the card did not match. Too bad my address was the same address I've been using for the last 21 fucking years. Nothing has changed.

But what really changed? Their prices. Since I purchased their products a day before the massive price increases, my order was conveniently canceled and an attempt to collect on the higher prices was made. What a fucking scam. What kind of shit is this? This is bait and switch! I am pissed off. So I called their corporate number and they tried to justify their scam this way and that way. I wouldn't have any of it. They finally gave me some "resolution reference number" and that they will be investigating this crap. Of course, since it's July 4th weekend, it won't be done until Monday. Bullshit.

Eyata, the smug ass bitch of a supervisor, was basically blaming me for their mistakes. I'll be writing a letter on this one. REMEMBER THIS NAME FOLKS, EYATA <--this is the worst customer service representative on the planet.

Antoinette at the "corporate number" was a bit more helpful but not by much since the scam i'm sure goes all the way to the top.

This is the last time I purchase anything online with these fuckers. And I will now begin a campaign to stop people from purchasing from IKEA.

IKEA "corporate relations" number is:
1-610-834-0180

Just in case you get ripped off too, call them directly. If I find out any more helpful numbers, contacts that people can annoy, I will post them for future reference.

I hope they all believe in God so they can burn in hell for their lies and deception. 8th level of Hell is waiting for them. I'm also working on a voodoo curse that I am going to place on Eyata.

1 comment:

Anonymous said...

Karma?

And isn't Eyata Swahili for "miror?"